Announcement SVC-2026-03 – Servicing Guide Update

Impact. This servicing guide update requires operational adjustments across your loan servicing platform, including revised internal procedures, staff training protocols, and vendor oversight frameworks. The changes will necessitate coordination between servicing operations, compliance, and vendor management teams to align processes with Fannie Mae's updated requirements.

Risk. Examination exposure centers on implementation gaps between your current servicing practices and the updated guide provisions, particularly around vendor oversight and borrower communication protocols. Operations teams face the highest risk of missing procedural nuances that could surface during GSE reviews or quality control audits.

Recommended Action. Begin legal review of the updated guide provisions now to identify specific procedural changes required across your servicing operations. Have your servicing leadership convene affected functions to map current processes against new requirements and establish an implementation timeline that allows adequate staff training before the July effective date.

Watch. Monitor for any Fannie Mae clarifications or supplemental guidance that could modify implementation expectations as the July 2026 effective date approaches. Track vendor readiness for any third-party process changes to avoid service delivery disruptions during the transition period.