Announcement SVC-2026-04 – Servicing Guide Update
Operational efficiency improvements and administrative updates to Fannie Mae servicing requirements
Advisory Assessment
Impact. This update modernizes Fannie Mae's custodial account management through a new digital platform for Forms 1013 and 1014, while streamlining remote online notarization requirements by eliminating video recording retention. Your servicing operations will need to coordinate technology implementation with updated contact protocols for mortgage insurance communications and FHA claim filings.
Risk. The August 1 implementation deadline for the digital custodial account platform creates the highest execution risk, particularly where your technology and operations teams lack clear coordination on system integration. Sub-servicer relationships face compliance gaps if Data Access Authorization Agreements aren't executed before platform go-live.
Recommended Action. Convene your technology and servicing operations leads this week to map the digital platform implementation timeline and identify any system integration requirements. Simultaneously, have your compliance team inventory current sub-servicer arrangements to prepare the required Data Access Authorization Agreements ahead of the August deadline.
Watch. Monitor Fannie Mae communications for detailed technical specifications on the digital custodial account platform, which should arrive well before the August 1 deadline. Track any follow-up guidance on sub-servicer data access protocols as implementation approaches.
Classification
- Regulatory Program
- Fannie Mae Servicing
- Doc Type
- Guidance
- Effective Date
- 2026-05-06
- Days to Action
- 75
- Comment Deadline
- —
- Published
- 2026-05-13
Urgency Basis
Most material compliance obligation (Form 1013/1014 submission process) must be implemented by Aug. 1, 2026 (75 days from today)
Operational Context
Impact by Category
Key Requirements
Scoring Rationale
This is primarily an administrative update to Fannie Mae servicing procedures with moderate operational impact due to the new digital platform implementation. The RON video recording removal reduces compliance burden, while the custodial account management system requires coordinated implementation across servicing operations. Most changes are process improvements rather than new substantive obligations.