Servicing Notice – Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality
System retirement and operational transition
Advisory Assessment
Impact. Fannie Mae is retiring the HomeSaver Solutions Network workout functionality by December 1, 2025, requiring servicers to transition to alternative systems and processes for managing loan modifications and borrower assistance programs. This affects your core default management operations and will necessitate updates to staff procedures, system interfaces, and potentially vendor relationships for workout processing.
Risk. The primary exposure sits with your default management team potentially losing access mid-workflow if transition planning lags. Borrowers in active modification processes face service disruption if alternative systems aren't fully operational before the cutoff, creating both regulatory scrutiny risk and reputational damage from delayed loss mitigation responses.
Recommended Action. Your Default Management and IT teams should immediately catalog all current HomeSaver workflows and identify replacement solutions, whether through direct Fannie Mae alternatives or third-party vendors. Schedule a planning session within two weeks to map transition timelines and ensure no borrower files fall through process gaps during the switchover.
Watch. Monitor for Fannie Mae's detailed transition guidance and recommended alternative platforms, which should arrive in the coming months. Track the December 1 hard cutoff date and any interim milestones Fannie Mae establishes for testing new processes.
Classification
- Regulatory Program
- Fannie Mae Servicing
- Doc Type
- Other
- Effective Date
- 2025-12-01
- Days to Action
- 60
- Comment Deadline
- —
- Published
- 2025-05-14
Urgency Basis
Advance notice with retirement timeline likely within 30-90 days based on servicing notice timing
Operational Context
Impact by Category
Key Requirements
Scoring Rationale
Low-moderate impact focused on operational transition. Primary concerns are ensuring smooth transition to alternative workout processes without disruption to borrower services. Limited regulatory compliance implications as this is system retirement rather than new requirements.