Servicing Notice – Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality

Impact. Fannie Mae is retiring the HomeSaver Solutions Network workout functionality effective December 1, 2025, requiring servicers to migrate loss mitigation processes to alternative platforms within the next four months. Your servicing operations must identify replacement systems, execute data migration, and retrain staff while maintaining uninterrupted borrower workout services throughout the transition.

Risk. The primary exposure sits with your IT and loss mitigation teams who face potential service disruptions during platform migration that could delay borrower assistance timelines and trigger GSE covenant violations. Inadequate data migration or staff training gaps represent the most likely sources of operational breakdown during the cutover period.

Recommended Action. Convene your servicing leadership, IT, and vendor management teams immediately to inventory current HomeSaver usage, evaluate replacement platform options, and establish a project timeline with clear milestones for system selection, data migration testing, and staff retraining. Document your transition plan to demonstrate proactive compliance management to Fannie Mae.

Watch. Monitor for additional implementation guidance from Fannie Mae regarding data migration requirements, approved alternative platforms, or revised timelines as the December deadline approaches.