Announcement SVC-2025-04 – Servicing Guide Update

Impact. This Fannie Mae servicing guide update requires procedural adjustments to your mortgage servicing operations, with changes taking effect July 1st that will modify how you handle specific servicing activities and compliance monitoring protocols. Your servicing team will need to align existing procedures with the updated GSE standards and retrain staff on the revised requirements.

Risk. Examination risk centers on servicing operations where procedural gaps could surface during your next GSE review or state regulatory examination. The compliance function faces the highest exposure if updated monitoring protocols aren't properly implemented or if staff training on the changes proves inadequate during live servicing activities.

Recommended Action. Have your mortgage servicing manager conduct a gap analysis against the updated guide provisions this week to identify specific procedural changes required. Schedule a joint review session with compliance to map out training needs and establish revised monitoring checkpoints before the July effective date.

Watch. Monitor for any follow-up communications from Fannie Mae clarifying implementation expectations or addressing servicer questions about specific provisions. Track your first post-implementation GSE examination for early signals about how regulators are interpreting the updated standards in practice.