Announcement SVC-2026-02 – Servicing Guide Update

Impact. This servicing guide update requires operational adjustments to your loan servicing processes, staff training protocols, and investor reporting procedures by June 2026. The changes will necessitate policy updates and process modifications that affect day-to-day servicing operations, though the enterprise-wide impact remains contained within normal business operations.

Risk. Your servicing operations team faces the highest exposure if implementation lags behind the effective date, particularly around process standardization and staff readiness. Examination risk concentrates on demonstrating timely adoption of the updated servicing requirements and maintaining compliance with investor reporting obligations during the transition period.

Recommended Action. Have your Loan Servicing head conduct an initial gap analysis against the updated guide provisions within the next 30 days to identify specific policy and procedure changes required. Coordinate with Operations and Compliance to establish an implementation timeline that allows adequate buffer before the June deadline, ensuring systems changes and staff training receive proper sequencing.

Watch. Monitor for any Fannie Mae clarifications or supplemental guidance that might affect implementation scope or timing. Track your systems vendor's readiness to support any technology changes required by the updated servicing guide provisions.