Servicing Notice - UGI Merger
Administrative notification of mortgage insurance company merger requiring minimal servicer contact updates
Advisory Assessment
Impact. Your servicing operations need to update internal records to reflect UGI as the successor entity to RMIC for all mortgage insurance activities, and redirect borrower inquiries to Arch MI Policy Servicing's new phone line. The change affects only administrative contact information since Fannie Mae continues handling claims processing and workout delegations through existing portals.
Risk. Borrower confusion presents the clearest exposure if your customer service representatives lack current contact information for mortgage insurance inquiries. Operations teams may also create unnecessary delays if they continue routing premium renewals and policy administration requests to outdated RMIC contacts rather than the consolidated UGI structure.
Recommended Action. Direct your operations team to immediately audit and update all mortgage insurance contact databases, customer service scripts, and borrower communication templates to reflect the UGI successor entity and Arch MI Policy Servicing phone number. Ensure your customer service function has clear escalation procedures for the 877-642-4642 line.
Watch. Monitor for any follow-up guidance from Fannie Mae regarding additional administrative changes as UGI completes its integration of RMIC operations, particularly around premium processing workflows or policy administration procedures that could affect your servicing activities.
Classification
- Regulatory Program
- GSE Mortgage Insurance
- Doc Type
- Guidance
- Effective Date
- 2025-06-01
- Days to Action
- -410
- Comment Deadline
- —
- Published
- 2025-06-11
Urgency Basis
Change was effective June 1, 2025, which is already past as of reference date May 26, 2026. No current action required as merger transition is complete.
Operational Context
Impact by Category
Key Requirements
Scoring Rationale
This is a straightforward administrative notice about a completed mortgage insurer merger. Impact is minimal as Fannie Mae already handles claims processing and workout delegations. Servicers only need to update contact information for premium renewals and policy administration. No new compliance obligations or operational processes required.