T4 FANNIE_MAE High Confidence Other

Servicing Notice – Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality

Fannie Mae operational streamlining initiative consolidating loss mitigation workflow platforms

LOW

Impact Level

Top: Operational (3)

Advisory Assessment

Impact. Your institution must transition all Fannie Mae workout reporting and case management from the retired HomeSaver Solutions Network to the SMDU Case Management platform, requiring staff retraining and updated operational procedures for loan modification processing and document handling.

Risk. Operations teams face the highest exposure if workflow disruptions persist or staff haven't fully adapted to SMDU functionality, particularly around case creation timelines and document upload protocols that directly affect borrower outcomes and GSE compliance metrics.

Recommended Action. Conduct an immediate operational audit to confirm your teams completed the HSSN-to-SMDU migration and assess current workflow efficiency, then schedule refresher training for any staff showing gaps in SMDU platform proficiency.

Watch. Monitor upcoming Fannie Mae servicing notices for additional platform consolidations or SMDU enhancements that could require further operational adjustments, as this retirement represents part of a broader GSE technology modernization effort.

Classification

Regulatory Program: GSE Servicing Operations
Doc Type: Other
Effective Date: 2025-12-01
Days to Action: -227
Comment Deadline: —
Published: 2025-05-14

Urgency Basis

Effective date of December 1, 2025 has already passed as of today's date (May 26, 2026). This is a historical notice regarding system retirement that should have been completed.

Operational Context

Flags

Systems Change Required

Affected Functions

Operations Technology Compliance

Institution Applicability

All

Impact by Category

Compliance

Operational

Data Governance

Model Risk

Reporting & Disclosure

Capital & Liquidity

Consumer Protection

Third-Party Risk

Key Requirements

- Transition all workout reporting activities from HSSN to SMDU Case Management platform - Complete staff training on SMDU platform using available training modules - Migrate loan modification case creation and submission processes to SMDU - Update operational procedures for workout case management and document uploads - Ensure continuity of loss mitigation services during platform transition

Scoring Rationale

This is a platform consolidation notice affecting Fannie Mae servicers' operational workflows. The compliance score reflects mandatory transition requirements, while operational scores higher due to staff retraining and system migration needs. Impact is moderate as it affects established loss mitigation processes but doesn't create new regulatory obligations. Note: Given today's date is May 26, 2026, this deadline has already passed, making this a historical compliance matter.

Scored: 2026-05-26T11:01:28.094Z Model: claude-sonnet-4-20250514 Confidence: High Aggregate Score: 1.8

AI Analysis Disclosure — This record, including its scores, impact assessments, and Advisory Assessment (impact, risk, and recommended actions), was generated by an AI model and may contain errors or omissions. The Advisory Assessment is a starting point for analysis, not a substitute for professional judgment. Effective dates, applicability determinations, impact assessments, and any recommended actions should be independently verified against primary regulatory source documents and reviewed by qualified compliance or legal personnel before taking compliance action. This output does not constitute legal or compliance advice.