Announcement SVC-2025-03 – Servicing Guide Update

Impact. This servicing guide update requires mortgage servicers to review and incorporate new Fannie Mae requirements into their operational procedures, staff training protocols, and vendor oversight frameworks by mid-June. The changes fall within routine GSE guidance parameters and focus on standardizing servicing practices rather than introducing fundamentally new obligations.

Risk. Examination risk centers on servicing operations and vendor management functions, where updated procedures must be documented and staff training records maintained to demonstrate compliance readiness. The most vulnerable gap lies in incomplete training rollout or inadequate vendor communication before the June effective date.

Recommended Action. Your servicing operations team should immediately obtain the updated guide provisions and conduct a gap analysis against current procedures to identify specific changes requiring implementation. Schedule cross-functional meetings with compliance and vendor management to coordinate training schedules and vendor notification timelines before June.

Watch. Monitor for any follow-up communications from Fannie Mae clarifying implementation expectations or addressing industry questions about specific provisions. Track your training completion rates and vendor acknowledgments as the June deadline approaches to ensure full coverage across your servicing portfolio.