Announcement SVC-2025-02 – Servicing Guide Update

Impact. This Fannie Mae servicing guide update requires you to revise internal policies, retrain staff, and potentially amend third-party servicing agreements to align with new operational requirements. The changes affect day-to-day servicing functions across compliance, consumer protection, and vendor management workflows.

Risk. Examination teams will scrutinize adherence to updated servicing guide provisions during GSE reviews, with particular focus on policy implementation gaps and staff training documentation. Consumer protection functions face the highest exposure if revised borrower communication or loss mitigation procedures are not properly embedded in operations.

Recommended Action. Conduct an immediate gap analysis between current servicing policies and the updated guide provisions, then prioritize policy revisions for high-risk areas like consumer communications and loss mitigation. Assign this to your mortgage servicing compliance lead with support from operations and third-party risk management teams.

Watch. Monitor for any GSE examination announcements or industry guidance that signal enforcement priorities around these servicing guide changes, particularly as the August 2025 effective date approaches and institutions complete their implementation efforts.