Servicing Notice – Advance Notice of Retirement of HomeSaver Solutions Network Workout Functionality

Impact. Your institution has already completed the mandatory transition from Fannie Mae's HomeSaver Solutions Network to the SMDU Case Management platform for all workout reporting activities, with the December 1, 2025 effective date now in the rear-view mirror. This platform consolidation fundamentally altered how your operations team processes loan modification cases and maintains workout documentation for Fannie Mae serviced loans.

Risk. Post-implementation compliance gaps center on whether your team fully adopted SMDU workflow requirements and updated internal procedures to match the new platform's data entry and case management protocols. Fannie Mae examinations will focus on whether workout case processing maintained continuity standards during the transition period and ongoing adherence to SMDU reporting specifications.

Recommended Action. Conduct an immediate post-implementation review with your operations manager to verify that all internal procedures reflect current SMDU workflows and confirm staff competency with the new platform functionality. Document any procedural gaps identified during the transition and remediate training deficiencies before your next Fannie Mae review cycle.

Watch. Monitor for any Fannie Mae guidance on SMDU platform enhancements or additional training requirements, as platform consolidations typically generate follow-on functionality updates within the first year of implementation.